Work Experiences:
o TSA Philippines, Telstra
14/F Five E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City, Philippines, 1300
Australian Account, Non-Voice
Telstra Messaging Customer – Experience and Sales Agent
January 12, 2023 - present
o Concentrix, META
5th Avenue, Milestone, We Work, BGC, Taguig, MM
*Customer Advisor/Content Moderator (Trademark): June 20, 2022 – September 10, 2022
*Promoted – Real Time Analyst Associate – September 11, 2022 – November 30, 2022
o Newport World Resorts (former Resorts World Manila)
Newport Boulevard, Newport City, Pasay, Metro Manila
Deployment and Scheduling Associate
April 2014 – May 2022
o SUYEN Corporation (Human, Retail Apparel Store)
Glorietta 5, Makati City
Supervisor
October 2013 – January 2014
o L and C Search Engine Optimization (Content Marketing)
Guinobatan, Albay
Content Writer
February – June 2012
o Business Process Outsourcing (BPO), Legazpi City
Embarcadero de Legazpi, Legazpi City
Web Chat Support Agent, Apparel Sales Account
February – April 2011
o Photoline, Polangui Branch
LCC Mall, Polangui, Albay, Bicol, Philippines
Sales Clerk, Studio Photographer, Printer Operator, Stockman
March – May 2010
o Bakers Plaza, Polangui Branch
LCC Mall, Polangui, Albay
Service Crew, Cashier, Stockman
Jun. 2009 – Feb. 2010
Experience: Less than 6 months
Experience: 6 months - 1 year
Customer live chat support - selling products and services online via live chat.
Experience: 6 months - 1 year
Own an apparel reselling page in Facebook - reselling original shoes for a cheaper price - started 22-FEB-2022.
Experience: 5 - 10 years
Manning Optimization - creating schedules to balance the distribution of workforce for every unit of a company.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Promoting and providing sufficient information via email.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Creating content/reviews/article for numbers of products in Amazon and other premier and leading online shopping platform.
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: Less than 6 months
Supported META's trademark concerns/reports.
Experience: Less than 6 months
Basic Adobe Photoshop Editing Skills
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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