Customer Support and E-commerce Virtual Assistant| Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Associates degree

Last Active

July 5th, 2026 (8 days ago)

Member Since

April 6th, 2023

Profile Description

I help businesses deliver excellent customer support while keeping operations organized and efficient.

With 6+ years of experience in the BPO industry, I’ve worked as a Customer Service Representative, Subject Matter Expert, and Team Leader handling chat, email, and phone support. I specialize in managing customer inquiries, resolving escalations, and improving workflows to create a better customer experience.

I’ve supported financial technology and e-commerce accounts (including Amazon and retail brands), handling order management, customer concerns, and back-office tasks such as KYC and compliance reviews. My background allows me to not only support customers but also improve processes behind the scenes.

As a former Team Leader, I bring leadership and accountability—I can work independently, manage tasks efficiently, and help teams stay on track.

Here’s how I can help your business:
• Customer support (email, chat, phone)
• Inbox and ticket management
• Order processing, refunds, and tracking (e-commerce)
• Escalation handling and problem resolution
• Data entry, reporting, and admin support
• CRM management (Salesforce)
• Creating SOPs and improving workflows

Tools I use:
Google Workspace | Microsoft 365 | Salesforce | Slack | Zoom | ChatGPT | Canva | HubSpot | Asana | Notion | Loom | Calendly

I am reliable, detail-oriented, and focused on delivering high-quality work. I’m also flexible with time zones and available for long-term collaboration.

Let’s work together to improve your customer experience and operations.