Nena

Airbnb Resolutions Ambassador

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

High school diploma

Last Active

May 1st, 2024 (7 days ago)

Member Since

April 5th, 2023

Profile Description

I am currently working with Airbnb for almost 2 years now. I was an ambassador for 1yr and 8mons. My role as a Resolutions Ambassador is to handle complex cases, such as; real time issues, check in troubles, amenity issues, mediation, review dispute, handling personality complex and etc. I was recently promoted as a Subject Matter Expert because of my outstanding performance as an Ambassador. Now, I am supporting agents and analyzing their performance for 2months.

Top Skills

Customer Support

Experience: 5 - 10 years

Ive been in the Customer Support industry since 2014

Customer Support » Customer Service

Experience: 6 months - 1 year

Been in the industry for almost 10 years

Customer Support » Customer Service » Conflict resolution

Experience: 1 - 2 years

Deal with complicated issues that involved real time issues and mediation

Other Skills

E-Commerce » Ebay » Listing Management

Experience: Less than 6 months

I was with ebay for almost 4 years. Helping Sellers and Buyers

Real Estate » Listing Coordination

Experience: Less than 6 months

I work as a Real Estate virtual assistance for UK account for 3 months

Customer Support » Customer Relationship Management

Experience: 6 months - 1 year

Customer Relations, as part of my current role its important to manage and maintain customer relations and analyze whats best for them

Basic Information

Age
28
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  114
DISC
Dominance: 9%
Influence: 19%
Steadiness: 42%
Compliance: 30%
English
B2(Upper Intermediate)
Uploaded ID
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