Experienced Sales, Technical Support, Software QA, Web Dev

Overview

Looking for full-time work (8 hours/day)

at $9.40/hour ($1,818.18/month)

Bachelors degree

Last Active

July 9th, 2026 (10 days ago)

Member Since

March 29th, 2023

Profile Description

A results-driven IT professional with a comprehensive background in information technology, game development, sales,
customer service, and technical support seeks to leverage extensive experience and a passion for innovation within a
high-performing team. Poised to make a significant impact through continuous learning and adaptability. — Your dynamic IT
professional, eager to create meaningful strides in the industry. 

EXPERIENCE SUMMARY:

Business Analyst [ March 2025 — Present ]
ServiceNow, iOPEX Technologies Philippines, INC. [ iOPEX ] 
? Identifies and resolves ServiceNow license underutilization. |
? Engages customers to pinpoint adoption barriers and pain points. 
? Drives insights for improved CX, product adoption, and renewals. 

Website Developer [ 2023 — Present ] 
OnlineJobs PH [ Freelancing Platform ] 
? Designed & developed user-friendly, responsive websites with a focus on UX, performance, & stability. 
? Proficient in front-end and back-end development, CMS, SEO, and version control. 
? Ensured seamless digital experiences for clients. 

Gaming Software Quality Assurance Engineer [ 2022 — 2023 ]
Oros Gaming, Kwanii Inc. [ Kwanii ] 
? Ensured bug-free, high-quality casino games through comprehensive manual testing, bug tracking, and
automation. 
? Specialized in validating game mechanics, platforms, and hardware for seamless user experiences. 
? Contributed to an exceptional gaming experience at Oros Gaming. 

Sales Account Manager [ 2011 — 2022 ]
BPO [ Business Process Outsourcing ] 
? Drove revenue growth, client acquisition, and renewals across telecom, SaaS, real estate, digital
marketing, and freelancing sectors. 
? Built and maintained strong client relationships, ensuring retention and long-term business expansion. 
? Optimized digital marketing campaigns (PPC, SEO, Google Ads, YouTube, Display, Shopping) to
maximize ROI. 
? Consistently exceeded sales targets through strategic account management, upselling, and cross
selling. 
? Delivered exceptional client support and solutions, balancing sales performance with customer
satisfaction.

FULL EXPERIENCE:

Business Analyst [ March 2025 — Present ]
ServiceNow, iOPEX Technologies Philippines, INC. [ iOPEX ] 
Identifies and resolves ServiceNow license underutilization. 
Engages customers to pinpoint adoption barriers and pain points. 
Drives insights for improved CX, product adoption, data governance and renewals.

Website Developer [ 2023 — 2025 ]
OnlineJobs PH [ Freelancing Platform ] 
Designed & developed user-friendly, responsive websites with a focus on UX, performance, & stability. 
Proficient in front-end and back-end development, CMS, SEO, and version control. Ensured seamless digital experiences for clients.

Gaming Software Quality Assurance Engineer [ 2022 — 2023 ] 
Oros Gaming, Kwanii Inc. [ Kwanii ] 
Ensured bug-free, high-quality casino games through comprehensive manual testing, bug tracking,
and automation. 
Specialized in validating game mechanics, platforms, and hardware for seamless user experiences. 
Contributed to an exceptional gaming experience at Oros Gaming.

Sales Account Executive [ 2021 — 2022 ]
Upwork [ Freelancing Platform ]
Drove client growth through strategic sales.
Managed accounts effectively to foster client expansion.
Implemented strategic approaches to enhance client portfolios.

Sales Development Manager [ 2019 — 2021 ]
Gengo/Lionbridge, ZigZag Media [ ZZ Connect ] 
Led sales development initiatives.
Drove revenue growth.
Secured significant client acquisitions.

Sales Development Manager [ 2019 — 2021 ] 
Gengo/Lionbridge, ZigZag Media [ ZZ Connect ]
Led sales development initiatives.
Drove revenue growth. 
Secured significant client acquisitions. 

Sales Relationship Manager [ 2017 — 2019 ]
LexisNexis Pacific, Reed Elsevier Shared Services PH [ REPH ]
Drove significant growth and secured contract renewals.
Cultivated robust and lasting client relationships.
Focused on expanding business opportunities. 

Sales and Technical Account Manager [ 2016 — 2017 ] 
Google AdWords, Teledirect [ TDCX ] 
Optimized client campaigns across Google Search, Display, Shopping, and YouTube, leveraging
expertise in PPC advertising, SEO, and online marketing.
Drove business growth through skilled sales, lead generation, and account management.
Proficient in all facets of digital marketing strategy and execution. 

Real Estate Inside Sales Assistant [ ---------- ] 
MyOutDesk LLC., [ MOD PH ]
Supporting real estate sales success and client growth.
Real estate cold calling (appointment setting). 
Preparing legal sales documents and contracts. 

Sales and Technical Support Specialist [ 2013 — 2015 ]
AT&T, Convergys & VXI Global Holdings BV [ CVG & VXI ]
Consistently exceeded sales targets across mobility, DTV, and U-verse services.  Provided expert technical support for consumer and business fiber internet, ensuring seamless
customer experiences.
Proficient in sales, communication, and technical troubleshooting. 

Sales and Technical Customer Service Specialist [ 2011 — 2013 ] 
Sprint/Nextel, Teleperformance USA [ TP ] 
Achieved and surpassed sales targets by driving new subscriber activations and upselling.
Delivered exceptional customer service to consumer and business mobile clients, focusing on
retention and satisfaction. 
Adept in sales, customer relations, and technical support.