I help small business owners build the systems, processes, and teams they need to scale — without the chaos.
I have 7+ years of professional experience: 2.5 years as a Virtual and then Executive Assistant, and 4+ years in Business Process Outsourcing supporting global brands like DocuSign and Verizon. I bring corporate-level discipline and a builder's mindset to every engagement — and I use AI tools daily to deliver faster.
What I deliver for clients:
• Executive & Admin Support
Notion wikis, SOPs, inbox and calendar management via Microsoft 365 and Google Workspace, process documentation
• Accounts Receivable & Collections
QuickBooks-based AR tracking, structured follow-up systems, legal escalation coordination — recovered $50,000+ in outstanding AR for a single client
• Team Building & Operations
VA recruitment, onboarding, cross-functional training, and documentation
Notable results:
- Promoted from VA to Executive Assistant within the same engagement
- Built a Notion company wiki the team still actively uses
- Hired and trained 2 VAs who remain on the team today
- Recovered $50,000+ in delinquent accounts receivable with zero prior collections experience
Tools: Notion | QuickBooks | Microsoft 365 | Google Workspace | HubSpot | Zapier | Make | ChatGPT | Claude
Certifications: Lean Six Sigma Green Belt | Notion Essentials Badge | Make Foundation
Portfolio:
Experience: 2 - 5 years
Organized executive calendars, scheduled meetings, managed recurring tasks, and minimized scheduling conflicts through documented processes.
Experience: 2 - 5 years
Managed structured executive inboxes, reduced backlog, and implemented folder systems and filters to maintain a clean, organized inbox consistently.
Experience: 2 - 5 years
Provided proactive executive support, including inbox management, task coordination, calendar organization, and workflow documentation for US-based clients.
Experience: 2 - 5 years
Mapped and documented existing processes, identified inefficiencies, and created structured workflow guides to improve consistency and reduce errors.
Experience: 2 - 5 years
Built and managed Notion workspaces for SOP libraries, task management, and documentation. Notion Essentials Badge certified.
Experience: Less than 6 months
Identified process gaps, escalated issues, and supported continuous improvement efforts across both BPO and remote executive support environments.
Experience: 2 - 5 years
Built basic automation workflows to eliminate repetitive manual tasks. Make Foundation certified. Familiar with Zapier and N8N for simple integrations.
Experience: 2 - 5 years
Documented key administrative and operational workflows into clear, easy-to-follow SOPs, enabling smoother task handoffs and more independent team execution.
Experience: Less than 6 months
High-accuracy data entry across multiple platforms with consistent adherence to quality standards, built through years of BPO operations work.
Experience: Less than 6 months
Daily use of Gmail, Google Docs, Sheets, Slides, Drive, and Calendar across all professional roles for communication, documentation, and reporting.
Experience: 2 - 5 years
Proficient in Word, Excel, PowerPoint, and Outlook for documentation, reporting, and professional communication across BPO and remote roles.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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