IT Support Analyst

Overview

Looking for full-time work (8 hours/day)

at $5.40/hour ($950.40/month)

Not Specified

Last Active

April 26th, 2024 (9 days ago)

Member Since

March 27th, 2023

Profile Description

Experienced in in customer service and technical support. 

Dedicated IT Support committed to delivering technical assistance and outstanding customer service. With a strong background of 5 years in IT support and a passion for helping others, I thrive on providing prompt solutions and ensuring a positive user experience for clients across diverse industries.. 


What I Offer: 

? Phone Support 
? Chat Support 
? Email Support 
? Ticket Support 
? Remote Support 


Summary of work experience: 
• Ticketing System: ServiceNow 
• Operating Systems: Microsoft Windows 7, 10, and 11 
• Communication Skills: Able to articulate technical information to non-technical individuals
• Microsoft Office: MS Office Suite, Office 365 Installation, Administration, Configuration and Troubleshooting. 
• Microsoft Cloud Services: Azure, Intune, OneDrive, Exchange Online and SharePoint 
• PowerShell: Basic PowerShell experience, e.g., copy/paste (not writing script) 
• Mobile Devices: Android/iOS configuration and troubleshooting (Intune Company Portal) 
• Active Directory (On Prem) and ADAC: Create/Disable account and Password reset 
• Cybersecurity concepts: Multi-Factor Authentication (MFA), Anti-virus/Anti-malware - SEP and MS Defender 
• Networking: Basic Networking knowledge TCP/IP, LAN/WAN, DHCP, DNS and Firewalls 
• VPN: Configuration and troubleshooting for Cisco AnyConnect and Pulse Secure 
• Hardware/Software Troubleshooting: desktop/laptop, printer, and mobile devices 
• Software Management: Software installation/troubleshooting via SCCM (System Center Configuration Manager) 
• File System Support: Familiarity with file system support Permissions, sharing, backups, and restores 
• Microsoft BitLocker Administration and Monitoring (MBAM): Troubleshooting and resolving issues related to BitLocker encryption and recovery. 
• Remote Tools: Remote troubleshooting using such tools as Quick Assist, LogMeIn (LMI), Glance Screensharing, Microsoft Teams, and Cisco Webex. 

Key Responsibilities 
? Customer Handling 
? Multi Tasking 
? Proper usage of Soft skills while speaking to the customer 
? Time management 
? Following guidelines of the company 
? Logging Customer related Case notes & data in company's ticketing tool 
? Following up with the customer if required (Via phone, email & Chat) 
? Being a Team Player 
? Being professional, on time & attentive during work hours 

Certifications: Trainings/Seminar 
? ITIL® 4 Foundation Introduction ? CompTIA IT Fundamentals 
? CompTIA A+ Core 2 Operating System & Network Management 
? Microsoft 365 Fundamentals 


If you're looking for a dedicated IT Support who can provide efficient technical support and excellent customer service, let's collaborate and discuss how I can help you achieve your IT objectives.