VA/CSR/SMM/STR Manager/Media Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

April 12th, 2024 (15 days ago)

Member Since

March 25th, 2023

Profile Description

"Short Rental Property Manager"
 
I worked as a Travel Support Ambassador at TDCX in Cebu City. In this position. I am responsible for assisting the Guests and Hosts with their travel booking’s complications, technicalities, support and solutions. Over the past four years and months of experience in the company, I have gained ample experience in the field of travel communication and assistance, commitment and relationships. I was able to connect with more than thousands of people around the globe. The opportunity of meeting with them is a great factor of knowing their cultures and beliefs which makes me fully aware of what service they need for their travel plans.

These are the things I've usually done in helping the Guests and Hosts with their reservations:

1. I helped the Guests on how to book a reservations, update their Airbnb profile information, change the dates of their reservation, cancellation of the booking, assisting the payment to their Hosts, change of payment method, payment did not go through, travel insurance, providing coupon, disputing reviews, rebooking assistance, contacting their Hosts if they encounter problems with amenities, safety, discrimination, cleanliness and odor, maintenance, pests and bed bugs infestation, late and early check in and check out, unresponsive Hosts during check in time, accessibility issues, extenuating circumstances, I helped the Guest in cancelling the reservation in the middle of their stay prior for long term reservation or even short term, reimbursement for hotel rebooking. I also provide guidance to the Guest of how Airbnb works and its terms and conditions and policies or rules etc.

2. I helped the Hosts with updating their listings' information and descriptions, house rules, payout method, payments from the Guests, cancellation, listing maintenance, cleanliness, amenity issues, refund to the Guest through resolution center, helping in mediating with the Guests for their reservation concerns, late and early check in and check out of the Guest, unresponsive Guests during check in time, reimbursement for damages, fees from unauthorized pets, Guests and party, missing items, helping the Hosts with cancelling the reservations for one time courtesy, providing information of price, waiving cancellation penalties, special offer/discounts, managing the calendar, syncing the calendar from other platforms like VRBO, changing the address, snoozing/deactivating the listing, unblock or block the dates. I also helped the Hosts in providing the needed information to boost his listing and reach the SuperHost status etc.

I would describe myself as someone who is hard working, goal-oriented, enthusiastic and creative. I would like to put emphasis on these characteristics to use within your organization. My experience as Travel Support Ambassador at TDCX has provided me with the expertise to be able to make a valuable contribution to your company in the position of Rental Manager. I am very dedicated and determined to own the responsibilities and obligations to ensure that the reservations are settled accordingly and carefully--to provide extraordinary service to the clients.


"MEDIA SPECIALIST SKILLS" 

I have an experience in media for more than 3 years.

These are some of my skills for being a media specialist. 

Can write a quantitative research report

Can carry out and write up content analysis of
communication materials

Can process and analyze survey data and write a
survey report

Can use the Statistical Package for the Social
Sciences (SPSS) to process and analyze survey data

Can design a survey questionnaire

Can design monitoring and evaluation instruments

Can pretest prototype communication materials

Can conduct focus group discussions (FGDs) and write
it up into a narrative report

Can design and test videos

Can write and produce video scripts/documentary
scripts

Can conduct interviews and document events

Can layout communication materials using Xara
Designer Pro and Corel Draw

Can edit videos using Sony Vegas.
      
Can edit audio using Audacity