Virtual Assistant

I have experience managing a Facebook page focused on video content and reels, including planning, editing, and publishing engaging short-form videos. I use tools like CapCut, Premiere Pro, and DaVinci Resolve to create high-quality content, optimize videos for reach, and maintain consistent branding. I also monitor performance insights to improve engagement and audience growth.

I have experience providing email support for games like Kingdom Maker, using HelpShift to manage tickets, assist players with in-game issues, account concerns, and general inquiries. I ensure timely, clear resolutions while maintaining a positive player experience and accurate documentation.

I have experience in sales support for Samsung mobile and home electronics, assisting with product inquiries, order processing, and after-sales support. I focus on delivering accurate information, resolving concerns efficiently, and ensuring a smooth customer experience.

I have experience in debt collection using CRM systems like Black Screen and Service Online to manage accounts, update records, and track payment histories. I handle back-office tasks with a focus on accuracy, compliance, and meeting performance targets.