Customer Service/Tech Support/Sales

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Associates degree

Last Active

July 13th, 2026 (3 days ago)

Member Since

March 25th, 2023

Profile Description

I am a results-driven Virtual Assistant with over 15 years of experience in Customer Service, Technical Support, and Sales, along with 4 years in a supervisory role. I specialize in handling e-mail, chat, and phone support, resolving technical and customer concerns efficiently while maintaining high customer satisfaction.
With a strong background in both B2C and B2B environments, I have experience in upselling, lead generation, cold calling, and appointment setting. I am confident in building rapport with customers, identifying their needs, and delivering solutions that drive results.
As a supervisor, I have led teams, coached agents, monitored performance, and ensured service quality and KPI targets are consistently met. This experience has strengthened my leadership, communication, and problem-solving skills.
I am highly organized, proactive, and detail-oriented, with strong proficiency in Excel and Google Sheets for reporting and data analysis. I take ownership of my work, adapt quickly to new systems, and am committed to helping businesses grow through reliable, high-quality support.