A Business Consultant and seasoned Operations Leader with an ITIL Foundation certification and 15 years of experience working in a BPO Industry supporting different customer-facing programs. I have a widespread of background in Service Assurance, Service Management, Expense Management, Customer Success and Complaints Management.
As a client consultant, I supported medium to large Enterprise brands globally with $1B in revenue annually. My role is to ensure the successful delivery and implementation of critical projects.
I have background in the following Telecommunication products.
UCaaS
SaaS
VOIP
EPL
IPL
Managed Network
Contact Center Solution
Cloud SolutionsA Business
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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