Customer Support | CRM | Operations | Real Estate Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 8th, 2026 (10 days ago)

Member Since

March 19th, 2023

Profile Description

Customer Support and Virtual Assistant with 12+ years of experience in customer service, technical support, team leadership, CRM support, real estate operations, and marketing support. Experienced in providing phone, email, chat, and Zoom support for both customers and SaaS users, resolving customer inquiries and technical issues while delivering exceptional service. Skilled in CRM platforms, process improvement, documentation, social media content support, and cross-functional collaboration. Adaptable, detail-oriented, and committed to providing a positive customer experience while supporting efficient business operations.With over ten years of experience in administrative and managerial roles within well-renowned companies, I bring a strong background in business process outsourcing (BPO) and real estate support. I have successfully managed multiple teams in billing and technical support prior to real estate. As an administrative assistant, I have collaborated with clients, contractors, and attorneys to ensure smooth transactions, while also leveraging tools such as Follow Up Boss, Mailchimp, Dotloop, Bright MLS, and others to optimize workflow and client communications. Highly skilled in managing multiple tasks and deadlines, I excel at maintaining organized systems for database updates, scheduling, and communication. Adept at creating and managing email campaigns, updating websites, and utilizing social media management tools for brand awareness. Knowledgeable of MS Word, Excel, Google Suite, and Slack, with a proven ability to prioritize tasks effectively, working independently or as part of a team. Committed to professionalism, ethical standards, and achieving company goals, I am ready to contribute my skills to help organizations thrive.