Short-Term Rental Operations Specialist

Managing operations through multiple Property Management Systems (PMS) such as Opera Cloud, RSI, Hotel Key, Sabre, Jonas Chorum, and Opera PMS.

-Managing operations through multiple Property Management Systems (PMS) such as Opera Cloud, RSI, Hotel Key, Sabre, Jonas Chorum, and Opera PMS. -Handling OTA reservations and reviews from platforms like Airbnb, Expedia and Booking.com. -Training and onboarding new front desk agents to ensure top-notch service delivery. Providing assistance over the phone, email to ensure guests have all the information they need about reservations, room rates, amenities, and nearby attractions.

I specialize in managing hotel operations, delivering exceptional guest service, and streamlining communication between various teams. I’ve had the opportunity to manage multiple hotels across the USA and have a deep understanding of the daily tasks that go into creating a seamless guest experience. I’ve worked as a team leader, overseeing front desk agents and ensuring smooth check-ins, check-outs, and reservations. I’m skilled in handling guest inquiries, managing complaints, and maintaining a positive attitude, even in challenging situations

Providing assistance over email to ensure guests have all the information they need about reservations, room rates, amenities, and nearby attractions.

With over 2 years of experience in the hospitality industry, I specialize in managing hotel operations, delivering exceptional guest service, and streamlining communication between various teams. I’ve had the opportunity to manage multiple hotels across the USA and have a deep understanding of the daily tasks that go into creating a seamless guest experience. I’ve worked as a team leader, overseeing front desk agents and ensuring smooth check-ins, check-outs, and reservations. I’m skilled in handling guest inquiries, managing complaints, and maintaining a positive attitude, even in challenging situations.