Shopify Multichannel Customer Support&Resolution, Data Entry

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

April 20th, 2024 (6 days ago)

Member Since

February 8th, 2016

Profile Description

I am a highly motivated freelancer with a passion for delivering exceptional customer service. With a solid foundation of 10 years in customer service, I am confident in my ability to contribute to the success of your business.
As a self-starter, I thrive on autonomy and take pride in my ability to work independently. My high level of motivation is not only a testament to my work ethic but also a guarantee that I will approach each task with enthusiasm and diligence.I am eager to establish a long-term relationship with you and your team, becoming a driving force behind your growth and success. My decade-long experience has equipped me with the skills to understand and exceed customer expectations, ensuring satisfaction on both ends.
- Email and Chat Support
- 10 years experience in Customer Service
- Knowledgeable in using Shopify
- Manual Order fulfillment through Shopify
- Posting Content through Buffer and Facebook Business Manager
- Google Docs and Spreadsheets | Word and Excel
Platforms Used :
Shopify
ZenDesk
Helpscout
Facebook Chat
Slack
Trello
MS Excel
Ms Word
Gorgias
Google Spreadsheets
Asana
Gmail
I handle the following:
- Product Information
- Returns/Refunds/Exchange
- Tracking Issues
- Social Media Moderation
- Facebook Page Administration/Moderation
- Fulfillment using Dropofied / Oberlo
- Shopify Product Listing
- Amazon Product Listing
- PayPal Dispute Resolution
- Facebook Ads/Business Manager
I bring with me a wealth of experience, having worked in customer service for a decade, and since 2020, I have successfully managed a small but highly efficient team.
In addition to my experience, I am equipped with the necessary tools and technologies essential for the job. Staying abreast of the latest industry trends and technologies is a priority for me, ensuring that my team and I can deliver high-quality results promptly.