Greetings! I am an accomplished and results-driven professional with a strong background in sales, customer service, and technical support. With a total of 4 years of call center experience, I have honed my skills and expertise to excel in dynamic and fast-paced environments. My journey includes significant contributions to reputable companies such as Sitel, Telus, and TPG Internet Service Provider.Work Experience:Sitel (Equifax Account) - Financial Analyst & Sales Representative
1 year and 6 months
As a dedicated Financial Analyst and Sales Representative at Sitel, I played a pivotal role in the Equifax account, a prominent credit bureau in the United States. My responsibilities included analyzing financial data, offering tailored solutions, and delivering exceptional customer service. I adeptly combined my financial acumen with sales strategies to assist customers in navigating their credit
1 year
At Telus, I served as a Technical Support and Sales Representative, specializing in the Yahoo account. I demonstrated strong technical knowledge while providing top-tier customer assistance, troubleshooting technical issues, and driving sales through effective communication. My commitment to enhancing customer experience led to elevated satisfaction levels and increased revenue.TPG Internet Service Provider - Sales Representative
2 years
During my tenure at TPG Internet Service Provider in Australia, I thrived as a Sales Representative. My role encompassed promoting internet services, educating customers about offerings, and tailoring solutions to meet their unique requirements. My enthusiastic approach, combined with a deep understanding of the ISP landscape, contributed to substantial growth in customer acquisition and retention.Key Competencies:Customer-Centric Approach: Known for delivering personalized solutions that address customer needs and exceed expectations, fostering loyalty and positive relationships.Sales Expertise: Demonstrated success in sales, leveraging effective communication and persuasive techniques to drive revenue growth and achieve sales targets.Technical Proficiency: Adept at troubleshooting technical issues, guiding customers through solutions, and effectively conveying complex information in a user-friendly manner.Adaptability: Thrive in fast-paced and evolving environments, swiftly adapting to changes while maintaining a high level of performance and professionalism.Team Collaboration: Excel at collaborating with cross-functional teams, contributing insights, and fostering a positive team environment to achieve shared objectives.I am excited to leverage my extensive call center experience, sales prowess, and customer-centric approach to contribute positively to a forward-thinking organization. If you seek a dedicated and accomplished professional to enhance your team, I look forward to connecting with you to explore potential opportunities.
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