Content Moderator

As a Chat Support Representative at Majorel Philippines but now acquired by Teleperformance, I have dedicated nearly four years to delivering exceptional customer service for the Premium IT account, representing one of the most valuable and globally recognized electronics companies. In this role, I have been instrumental in providing timely and effective support to customers through digital channels, contributing to the overall success of the Premium IT account.

In my current role at a leading multinational technology conglomerate, I serve as a Content Moderator responsible for monitoring and reviewing user-generated content on various online platforms. Tasked with upholding and enforcing community standards and guidelines, my role is crucial in maintaining a safe and respectful online environment for users.

As a Customer Service Representative at Concentrix, I played a pivotal role in addressing and resolving a wide range of customer concerns related to mobile phones. My responsibilities encompassed providing top-notch support for various aspects, including phone upgrades, technical services, data-related inquiries, signal issues, and troubleshooting technical challenges.