SENIOR RECRUITER/CREDENTIALING SPECIALIST/QA/CSR/TECHSUPPORT

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

April 27th, 2024 (7 days ago)

Member Since

March 12th, 2023

Profile Description

I've been in the BPO industry for almost 5 years and I worked in different accounts inbound and outbound, all of it were voice accounts with international clients. I've been a customer representative and technical support for telco accounts and collections specialist for mortgage accounts. Most of the tasks I had here were attending to customers' queries and problems with services.

I transitioned my career into the RPO industry, initially serving as a Senior Recruiter and Credentialing Specialist before advancing to the role of Quality Auditor. Over the span of more than four years, I've collaborated with international clients. 
As a Senior Recruiter, my responsibilities included sourcing qualified candidates based on specific job orders and assigned regions, conducting both initial and final interviews, and guiding candidates through the onboarding process until they were successfully placed.
In my role as a Credentialing Specialist, I was tasked with verifying and uploading all necessary credentials from applicants to our system for facility requirements. Additionally, I liaised with credential analysts for documents requiring special attention.
Upon being promoted to Quality Auditor, my duties shifted to overseeing the work of my teaUpgrade to see actual infombers, identifying any errors, and providing coaching to address them. I also offered support to colleagues, addressing queries, and offering guidance on processes. Furthermore, I mentored new teaUpgrade to see actual infombers until they achieved proficiency, conducted calibration sessions during teaUpgrade to see actual infoetings to ensure consistency in quality assessment, provided updates on processes, and conducted monthly process assessments to ensure alignment and understanding across the team. Finally, I circulated assessment reports to the entire team for review and feedback.