• Create tools or reports for different department to use.
• Maintain/upgrade reports or tools created by senior programmers.
• Experienced in end use support to determine several computer issues (Operating System Issue, Network, Software Installation, Printer Setup)
• Offer solution and troubleshoot the system or software issues by remotely accessing the customer’s computer.
• As a junior programmer and it specialist, developed confidence in handling computer hardware and software problem.
• Coordinate with Supervisor and Managers in different departments for CRM projects.
• Developed skills to be resourceful in researching online to troubleshoot computer problems
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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