Virtual Assistant/ Customer Service - Manager

Overview

Looking for full-time work (8 hours/day)

at $9.92/hour ($1,920.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (21 days ago)

Member Since

March 9th, 2023

Profile Description

With 14 years of professional experience in customer service, operations, team leadership, and executive support, I bring a strong background in delivering exceptional client experiences, streamlining processes, and driving operational efficiency across corporate and remote environments.

I spent several years in the financial services industry, including leadership roles at American Express, where I managed customer service and collections teams, coached tea ---------- mbers to improve performance, handled escalations, and supported business goals through data-driven decision-making and process improvement.

I currently work remotely as a Customer Service Manager & Warranty Specialist for a leading Pickleball company, where I manage customer support operations, warranty claims, order issues, escalations, and client communication. I am experienced with CRM and support platforms such as Shopify, Zendesk, Gorgias, Intercom, and ReturnLogic.

My core strengths include:
Customer Service & Client Success
Executive / Virtual Assistance
Operations & Process Improvement
 Team Leadership & Performance Coaching
 Escalation Management & Problem Solving
Administrative Support & Calendar Management

I am highly organised, detail-oriented, and proactive, with strong communication skills and a genuine commitment to helping businesses operate smoothly. I thrive in fast-paced environments, adapt quickly to new tools and systems, and take pride in delivering reliable, high-quality work.

I’m currently seeking remote opportunities where I can contribute through operations support, executive assistance, customer success, or business support functions.
Let’s connect and discuss how I can support your business.