Dianne

Dedicated Customer Support VA | E-Commerce |Shopify

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.63/hour ($896.00/month)

College Level

Last Active

June 26th, 2026 (20 days ago)

Member Since

March 8th, 2023

Profile Description

Dedicated customer experience professional with over 6 years of experience delivering exceptional omnichannel support through phone, email, and live chat for international clients. Experienced Shopify Customer Support Specialist skilled in handling e-commerce inquiries, order management, refunds, chargebacks, and customer satisfaction in fast-paced digital environments.

Proven ability to thrive in high-volume support settings where speed, accuracy, and customer experience are essential. More than just resolving tickets, I contribute to streamlining operations, improving workflows, and building strong customer retention.

Additional skills include Canva design, CapCut video editing, email and calendar management, and accurate data entry. A dependable and adaptable team player who learns quickly, takes initiative, and performs effectively under pressure while continuously seeking growth and improvement.

Top Skills

Customer Support

Experience: 5 - 10 years

I'm a highly reliable and motivated professional with over six years of successful experience across inbound and outbound international call center accounts. I specialize in full-cycle customer support, from resolving complex fulfillment issues, and managing high-volume tickets efficiently to facilitating team alignment through meetings and calibration sessions.

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Providing high-quality customer service, streamlined support workflows, and proactive solutions that improve customer satisfaction and brand loyalty.

Office and Administration » Data Entry

Experience: 6 months - 1 year

Took additional tasks particularly in relation to accounting and keeping track of revenue and chargebacks with professionalism, accuracy and strong sense of ownership.

Other Skills

Customer Support » Ecommerce

Experience: 6 months - 1 year

Office and Administration » Email Management

Experience: 1 - 2 years

Design » Graphic Design » Canva

Experience: 1 - 2 years

Office and Administration » File Management

Experience: Less than 6 months

Accounting » Bookkeeping

Experience: Less than 6 months

- Detail-oriented Bookkeeping and Administrative Support professional with hands-on experience using Xero for bank reconciliation, expense categorization, transaction matching, and financial record maintenance. Skilled in maintaining accurate financial data, organizing accounts, and supporting day-to-day bookkeeping operations. -Took additional tasks particularly in relation to accounting and keeping track of revenue and chargebacks with professionalism, accuracy and strong sense of ownership.

Office and Administration

Experience: 1 - 2 years

Office and Administration » Calendar Management

Experience: 6 months - 1 year

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Sto. Tomas City, Batangas

Tests Taken: IQ
Score: 126: DISC
Dominance: 34
Influence: 15
Steadiness: 28
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”