I am a detail-oriented with experience in customer service, healthcare administration, medical billing, claims processing, eligibility and benefits verification, provider credentialing, and e-commerce support. I help businesses improve customer satisfaction, streamline workflows, and maintain efficient daily operations through reliable administrative and customer support. I am committed to delivering accurate, reliable, and professional support that helps businesses operate efficiently and achieve their goals.
Certifications
• General Virtual Assistant
• English Language Proficiency
• Customer Service Representative
• Bookkeeping using QuickBooks
• Dental Receptionist
Experience: 1 - 2 years
Focus on Claims processing and Billing, Eligibility and Benefits, Provider credentialing. Addressing Medical Provider inquiries about healthcare benefits and coverage of a patient. Explain co-pays, deductibles, claims, eligibility, Provider credentialing and Provider demographic. Check claim status and explain the denial if the claim is denied, paid or pending claims and if there is a required documents to be submitted. Assist with billing questions and payment concerns. Follow HIPAA and data privacy rules and handle sensitive medical information professionally.
Experience: 6 months - 1 year
Help member log into accounts and reset passwords or recover accounts. Assist sellers or members with product listings and account concerns and explain fees, promotions, or marketplace policies. Assist with coupons, gift cards, or promotional codes and explain charges and billing details. Handle disputes between buyers and sellers. Investigate “item not received” or “item not as described” cases.
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