Executive Virtual Assistant | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $7.98/hour ($1,404.48/month)

Associates degree

Last Active

May 1st, 2024 (4 days ago)

Member Since

March 5th, 2023

Profile Description

I worked in Customer Service for 2 years, and I also have over 1 year of experience as a Virtual Assistant.

I am an experienced Customer Service professional specializing in Executive Support,
Inbound/Outbound telemarketing, Customer Support, and handling product-related inquiries through phone, email, and chat.
I take great care in paying attention to details and can work efficiently without constant supervision.

Throughout my career, I have earned numerous certifications due to my strong work ethic and effective performance.
My true passion lies in delivering exceptional executive support, customer service experiences, and virtual assistance, and I find joy in assisting clients to grow their businesses. I have had the pleasure of working with clients based in the United States and Canada.

Customer satisfaction
Virtual assistance
Social media management
Excellent English communication skills both verbal and written
Telemarketing B2C
CRM management
Call center dialer management
Phone call and email management
Inbound and outbound call specialist
Admin task
Appointment setting
File management
Calendar management
Analytical problem solving
Proficient in multitasking
Proficient in chat support
Proficient in customer service
Detail oriented
Time management
Fast typing skills (60 wpm)

Tools that I have used: 
Dialer - Dialpad
Dialer - Five9
Dialer - RingCentral
CRM - Salesforce
CRM - Zendesk
CRM - Oracle
CRM - Monday
CRM - RNT
CRM - ZOHO
CRM - Kartra
HOOTSUITE
KANBANCHI
META BUSINESS
MAILCHIMP
Microsoft Office
Google Workspace
Time Tracker - EIS
Time Tracker - Hubstaff
Communication - Slack
Communication - Teams
Communication - Skype
Communication - WhatsApp
Communication - Gmail
Editing - Canva
Editing - Adobe Premiere Pro 

Equipment: 
HP Laptop 12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz 16GB RAM
Jabra Biz 110 Duo USB Noise Cancelling Headset
1 External Monitor (for multi-tasking)
Fiber Internet (up to 90MBPS)
Backup: 
Power Generator
Power Banks
LTE Wireless Prepaid Internet Connection