Dedicated Operations Manager and effective leader with extensive experience in managing and streamlining contact center and back office operations. Execution-driven with expertise in managing multiple LOBs, improving processes, project management, new technology implementation. Offer a background that demonstrates progressive leadership and problem solving in all aspects of operations management. Utilize strong strategic, tactical planning and organization skills to increase performance and improve results. Areas of excellence include:
• Verbal and Written skills
• MS Office Application
• Agile and Scrum
• Business Process Improvement
• Capacity Planning
• Business Forecasting
• Employee and Client Management
• Escalation Management
• Data Processing Skills
• Reporting Skills
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