Cathlene

Virtual Assistant/ Client Specialist/ Back-end Manager/ Customer Support

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

March 3rd, 2023

Profile Description

Hi, my name is ---------- and I have over 6 years of experience in customer support. I have worked in a variety of customer-facing roles, from helping customers over the phone to assisting them via email and live chat. My focus has always been on delivering exceptional service and ensuring customers feel heard, valued, and supported.

I’m skilled at resolving issues efficiently, managing customer expectations, and maintaining a positive, professional attitude even in challenging situations. I take pride in going above and beyond to find solutions and build lasting relationships with customers. I’m excited to continue growing in customer service and bring my passion for helping others to new opportunities. Working in this industry taught me how to be more understanding, compassionate, and patient. I also learned how to multitask, think outside the box, manage my time, and be detail-oriented.

I remember receiving calls and emails from my auditors commending me for a job well done with their schedules and completed audits. I learned how to handle different scenarios, challenges, and issues.

Overall, having experience with different designations/positions and handling different accounts made me more knowledgeable, highly skilled, confident, and dedicated.