Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 21st, 2024 (6 days ago)

Member Since

March 2nd, 2023

Profile Description

Dedicated Real-Time Analyst and Workforce Management Specialist with a proven track record of optimizing operational efficiency and performance in fast-paced environments. Armed with a comprehensive understanding of workforce scheduling, forecasting, and real-time monitoring, I excel in maximizing resource utilization while ensuring adherence to service level agreements (SLAs) and business objectives. With strong analytical skills and a focus on continuous improvement, I thrive in dynamic settings where adaptability and precision are paramount.
Skills•Real-Time Monitoring & Analysis•Workforce Scheduling & Forecasting•Performance Metrics & KPI Tracking•Data Entry through Workforce Management Systems
•Queue Management & Prioritization•Adherence Monitoring & Reporting•Communication & Collaboration•Problem-Solving & Decision-Making•Technology Proficiency (Workforce Management Systems, Reporting Tools)
Professional Experience-Utilized advanced workforce management tools to forecast call volume and schedule resources effectively, resulting in a 15% increase in productivity.-Monitored real-time service levels and adjusted staffing levels as needed to maintain optimal performance and minimize wait times.-Implemented process improvements to streamline scheduling processes, reducing administrative overhead by 20%.-Analyzed historical data to identify trends and patterns, providing insights for proactive staffing adjustments and resource allocation.-Collaborated with cross-functional teams to address operational challenges and develop strategies for enhancing service delivery and customer satisfaction.-Generated comprehensive reports and dashboards to track key performance metrics and identify areas for improvement.