Cedric
Customer Service | E-commerce Email Support Specialist
Verified
Overview
Looking for any work (8 hours/day)
at $3.31/hour ($640.00/month)
High school diploma
Last Active
July 8th, 2026 (yesterday)
Member Since
February 26th, 2023
Profile Description
Hello, my name is Cedric Pundavela. I’m 24 years old and I’m from General Trias. I graduated Senior High School from Emilio Aguinaldo College - Cavite under the Technical Vocational Livelihood - Information and Communication Technology (TVL-ICT) strand.
I have 3 years of experience in e-commerce
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
As an email support specialist at my past job, I provided prompt and high-quality customer service through email communication. I managed inquiries related to product orders, shipping, returns, cancellations, and delivery coordination, ensuring accurate, clear, and solution-oriented responses. Utilizing Freshdesk and Octocom, I effectively logged, monitored, and followed up on customer interactions while consistently meeting SLA requirements. I worked with teams across the organization to resolve complex issues, handled escalations when needed, and kept customer satisfaction high. Additionally, I shared detailed product information, gathered customer feedback to improve service, and kept communication clear and empathetic to improve the overall customer experience.
Other Skills
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- General Trias Cavite, Region IV?A
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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