Social Media & Operations Assistant for Growing Brands & E-commerce

I have experience in product research by identifying trending and high-demand items using various tools and platforms. I analyze competitors, pricing, and customer reviews to find profitable products with strong market potential. I focus on selecting products that align with target audiences and have a high chance of generating sales.

I have experience providing customer support for Online stores by handling email and chat inquiries, assisting with order tracking, refunds, and returns, and resolving customer concerns in a timely and professional manner. I focus on delivering a positive customer experience while ensuring smooth order processing and clear communication.

I have experience in order management by processing customer orders accurately and efficiently, ensuring timely fulfillment and delivery. I handle order tracking, updates, and coordinate with suppliers or fulfillment teams to resolve any issues. I also assist customers with inquiries, cancellations, and refunds while maintaining a smooth and organized workflow.

I have experience in performance marketing by assisting in the execution and optimization of campaigns across digital platforms. I monitor key metrics such as conversions, click-through rates, and ROI to improve campaign performance. I also help analyze data and make adjustments to targeting, creatives, and strategies to achieve better results.

I have experience managing social media accounts by creating engaging content, scheduling posts, and responding to messages and comments. I focus on maintaining a consistent brand voice while increasing audience engagement and visibility. I am familiar with basic analytics to track performance and improve content strategy over time.

I have experience in keyword research by identifying relevant and high-performing search terms to improve website visibility and organic traffic. I analyze search volume, competition, and user intent to select effective keywords, and use these insights to support content optimization and SEO strategies.