Business Development Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 26th, 2024 (22 days ago)

Member Since

February 23rd, 2023

Profile Description

IT by Design
Business Development Representative
Flat Planet
Business Development Representative
Mar. 2022 – Mar. 2023

Set up appointments for IT engineers supplied by IT by Design.
o Lead mining
o Cold calling
o Set up meetings/appointments
o Assist meetings
o KPI 65calls per day, at least 1 meeting in a week

ProV Int'l
Account Manager
Oct. 2019-Mar. 2021
Set up appointments for ServiceNow, IFS, and UiPath.
o Lead Mining.
o Offer a meeting about ServiceNow and IFS with IT directors.
o Assist froUpgrade to see actual infoeting up to the end sale of the IT services.
o KPI: Lead mining number per day, number of outbound calls, number of meetings per month.

Learn to Trade
Telemarketing Team lead
Jan.2017 – Sept. 2019
o Reports team daily, weekly, and monthly performance.
o Analyze reports weekly for team progress.
o Coach and monitor agents on their weekly performance.
o Receive escalation calls.
o Train new agents assigned to the team.
o Report directly to the Director of Telemarketing.
o Creates and implements internal team hypes focusing on the team’s top opportunity KPI-wise.
o Engage with agents on team activities and company activities

Learn to Trade
Ticket sales / Telemarketing agent
August 2016 to December 2016
Telemarketing
o Make sure that prospects would come to their chosen schedule.
o Reschedule a no-show prospect to a different schedule
o Top performer telemarking Australia for 4 consecutive months and got promoted to TL.
o Help the ticket sales department for new events, the top performer for 2 consecutive events having 30% of the team’s total sales.
Ticket Sales
o Call delegates to enroll in other Forex Courses
o Call delegates to join Forex events.
o KPI: Number of Sales and 200 outbound calls in a day.

Concentrix
Customer Service / Technical Support
Jul. 2015 – Aug. 2016
o Assist customers of Google with their issues, Google play issues, account recovery, etc.…
o KPI: CSAT, Quality, Number of calls, and attendance.

Shore Solutions
Senior Team Lead for Customer Service, Retention, and Quality Assurance
September 2013 to June 2015
o As a Senior Team Leader, I directly report to the Operations Manager for Sales and the General Manager.
o Work with Operations Manager to make sure Customer Service department, retention department, and Quality Assurance departments are in line with the Sales department.
o Coordinate with the General Manager esp. about issues that arise from the services.
o Set up monthly, and weekly meetings with the General Manager and the Operations Manager for productivity, increase in sales, and goals for a good impression from the customers for our services.
o Conducts monthly meetings with all departments for opportunities, achievements, games, awards, etc.…
o Works and develops people skills and behaviors for future promotions and personal development under my departments.
• Quality Assurance
o Monitor and check high-risk fraudulent complaint calls.
o Set up metrics for the quality assurance agents to follow.
o Produced a script for cold calling calls to make sure that every outbound agent had followed the correct format.
o Create daily, weekly, and monthly reports on progress. To be reported to the general manager.
o Analyze the metrics if they are at par with the client’s demands.
o Creates action plan on daily, weekly, and monthly targets.
o Conducts daily huddles for top opportunities, creates an action plan, and set daily target.
o Set up one on one coaching between the trainer and the agent for the agent’s opportunities.
• Retention
o Receive escalated high-risk fraudulent complaint calls from retention.
o Set up daily and monthly KPIs for retention agents.
o Create daily, weekly and monthly reports on progress. To be reported to the general manager.
o Analyze the metrics if they are at par with the client’s demands.
o Creates action plan on daily, weekly, and monthly targets.
o Conducts daily and monthly huddles for top opportunities. Creates an action plan and set daily and monthly target.
o Set up one on one coaching between the trainer and the agent for the agent's opportunities.
• Customer Service
o Receive escalated high-risk fraudulent complaint calls from customer service.
o Set up daily and monthly KPIs for customer service agents.
o Create daily, weekly and monthly reports on progress. To be reported to the general manager.
o Analyze the metrics if they are at par with the client’s demands.
o Creates action plan on daily, weekly, and monthly targets.
o Conducts daily and monthly huddles for top opportunities creates an action plan and set daily and monthly targets.
o Set up one on one coaching between the trainer and the agent, for the agent's opportunities.

Shore Solutions
Outbound Sales Representative
May 2013 – September 2013
o Cold call leads to avail our telecommunications services, such as phone and internet.
o Maintain a daily quota of 2 sales per day.
o Have reached 250 to 300 dials a day.
? Stellar Global Solutions Philippines
Communications Assistant / Relay operator
Feb. 2011 – May 2013
o Assist deaf, hard of hearing, and speech-disabled people in the US to communicate over
o the phone.
o KPI: Accuracy of messages, quality assurance 98% passing score.