QA Supervisor|Outbound Call Center|Data Entry Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Some College

Last Active

April 12th, 2024 (16 days ago)

Member Since

February 23rd, 2023

Profile Description

Work Specialization:Quality Assurance Specialist, Quality Assurance Supervisor, Customer Service, Data Entry, Lead Generation, Email and Chat Support, Team Leader, Appointment Setting, Admin Clerical Task.
Knowledgable in:Microsoft Office Environment (Word, PowerPoint, Excel etc.), Zendesk, VUpgrade to see actual info, Amazon Connect, CRM, Slack, Freedcamp, FileZilla, Outlook, Canva, FilmoraGo, Skype, Zoom, WebEx and Google Workplace (Gmail, Docs and Drive).
 My most recent employer was Magellan Solutions Inc. and our company's dedication to quality has allowed me to become a leader in the organization. Our primary objective and role as Quality Assurance Analyst are to interpret, build upon and comply to the company assurance Upgrade to see actual inforefully maintain complaint and non-comfomance processing through records and tracking systems, including root cause and corrective actions. Identify training needs and take action to ensure company-wide compliance. 
Qualifications:10 years of experience as QA AnalystKnowledge in QA terminologies, methods and toolsAs QA and Call Center Representative, I supported different campaigns (Customer Service, Non-Voice for chats and emails, Sales, Lead Generation, Booking and Reservation etc.) Experienced Team SupervisorWith 13 years of BPO/Contact Center work experience