L2/L3 Service Desk & IT Engineer

Overview

Looking for full-time work (9 hours/day)

at $8.08/hour ($1,600.00/month)

Associates degree

Last Active

May 7th, 2024 (8 days ago)

Member Since

February 20th, 2023

Profile Description

•Good written and verbal presentation skills. Uses proper grammar
and has a good speaking voice
•Able to get along well with co-workers and accept supervision.
• Able to manage multiple tasks simultaneously while delivering quality output.
•Knowledgeable in MS Office Application and other computer related software
and programs (Including remote sessions)
•Has knowledge in performing QA for calls and projects.
• Knowledgeable in using Microsoft
Active Directory, O365 and Active Roles Console.
•Knowledgeable in Multiple Ticketing
tools like ServiceNow, Service Aide, Cherwell, Fresh Service, Jira, Connectwise
Manage & Connectwise Automate
• Develop test plans and test reports. 
• Execute and Design test cases.
•Defect/Bug tracking & reporting
•Knowledgeable in Java Programming Language
•Knowledgeable in Software Development Life Cycle, Software
Testing Life Cycle
& Software Testing Methodologies (Waterfall, Spiral, V Method and Agile Scrum
and Kanban)
•Run & Manage provided
test Scripts in automation for automate managed
PC’s
 •Knowledgeable in Black-Box Testing
(User Interface Testing
(GUI), Functional Testing, Non-Functional Testing,
Usability Testing), Regression, Smoke, Sanity, Retesting and Adhoc testing.