I've been working in a BPO industry for since 2020 and delivered client satisfaction assessment to 90% in various accounts I handled. Experienced professional adept in multiple facets of administrative and customer-oriented roles, with a strong background in virtual assistance, customer service, event organization, and quality analysis.
I have proven ability to effectively manage various tasks simultaneously while maintaining a high standard of quality and efficiency. Also a skilled communicator with a talent for resolving issues promptly and ensuring customer satisfaction. I am also proficient in utilizing technology to streamline processes and enhance productivity. Excels in collaborative environments and thrives in fast-paced settings. Below is the link to my updated resume for more.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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