Legal Operations Lead | Litigation Support | Records Management | Executive Supp

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Associates degree

Last Active

July 7th, 2026 (9 days ago)

Member Since

February 20th, 2023

Profile Description

Most professionals build expertise in one area throughout their career. I built mine by consistently taking on greater responsibility.

With over 14 years of professional experience, I have progressed from customer service and technical support to executive administration, and now into leadership within a U.S.-based personal injury law firm. Throughout my career, I have earned the trust of my employers by being dependable, detail-oriented, adaptable, and committed to delivering exceptional results.

I currently serve as a Reception Team Lead and Mail Manager, where I support attorneys, litigation teams, case managers, and clients by ensuring legal operations run smoothly. My responsibilities extend far beyond reception. I oversee legal document management, records organization, litigation support, client communications, intake assistance, and administrative operations while leading a reception team in a fast-paced legal environment.

Every day I review, classify, organize, and manage high volumes of legal documents including medical records, insurance correspondence, pleadings, discovery materials, court filings, demand packages, settlement documents, liens, and client-submitted records. I maintain organized electronic case files in Salesforce using strict naming conventions to ensure attorneys and legal staff can quickly access critical information.

I also coordinate medical record requests with hospitals, clinics, and healthcare providers, retrieve records through secure provider portals, assist with client onboarding, and communicate professionally with clients through email and SMS while maintaining empathy, confidentiality, and professionalism.

My career has given me a unique combination of skills in customer service, leadership, legal operations, executive support, records management, problem-solving, and process organization. Because of this experience, I can quickly adapt to new systems and confidently manage multiple responsibilities without sacrificing quality or attention to detail.

I take pride in being someone employers can trust with confidential information, complex workflows, and mission-critical responsibilities. I genuinely enjoy improving processes, staying organized, supporting teams, and helping businesses operate more efficiently.

If you're looking for someone who is proactive, dependable, learns quickly, communicates professionally, and takes ownership of their work, I would welcome the opportunity to contribute to your team.