Customer Service and Sales Expert

Overview

Looking for full-time work (10 hours/day)

at $3.72/hour ($818.40/month)

Bachelors degree

Last Active

April 29th, 2024 (12 days ago)

Member Since

February 20th, 2023

Profile Description

Quality Analyst – Virtual Assistant (Remote)
Responsibilities:
Create quality materials for huddles and updates
Random audits on agents calls, emails and chat interactions
Redefining quality guidelines to meet clients need<8efe80624d780eba0c6493ec45140364>Email management and calendar management
PowerPoint presentations on MBR and WBR
Documented real-time feedback and one-on-one coaching
QA calibration with Operations to ensure alignment and process synchronization Creating a QA deck/slides for WBR with data analysis
Teamwork and collaboration within the organization 

IQOR Iloilo – Quality
Quality Analyst and Operations Supervisor
Overseeing productivity and performance of 20 or more agents.
Organize coaching schedule and provide in-depth understanding opportunities and successes
Create an open space and healthy environment that encourages growth
Real time monitoring and side-by-side coaching with real time feedback
Managing email and calendars for meetings and appointments
Create techniques and strategies to develop performance metrics
Bi-weekly calibration with Quality Team to ensure process alignment
Weekly client meeting and calibration with Operations
Actively implementing rewards and recognition to drive agents motivation

Services Offered- Inbound and outbound calls- Calendar and Email Management- Scheduling meetings and travels- Data analysis and Data entry- Data gathering or researching- Personal Assistant Service- Administrative task- Creating SharePoint for data management- Appointment Setting
Software Applications 
Zendesk and Evergent (CCB)
Akamai (Janrain)
Google Sheets and Onebox
Microsoft 365 and SharePoint
Slack, Skype, Zoom, Webex 
Dos Base systems for data analyzing and coding 
Google Calendar & Calendly
Microsoft Teams, Microsoft Excel, PowerPoint, Email
Team Viewer and Time Doctor
Canva, Google Drive & Dropbox