Airbnb/VRBO/Property Manager

* Answers the telephone and provides exceptional customer service to internal and external customers

* Respond to guest inquiries and messages in a timely and professional manner and communicate house rules, checkin/check-out procedures, and other important information. * Coordinating with Airbnb Support and VRBO support to resolve issues and concerns from guest’s experience during their stay at the property. * Build and maintain strong relationships with guests, anticipating their needs and exceeding expectations. * Address and resolve any guest issues or complaints promptly and effectively. * Ensure guest amenities are provided on time and that special requests (e.g., birthday or anniversary surprises) are executed perfectly. * Manage guest inquiries and requests, ensuring timely follow-up and excellent communication. * Welcome guests upon arrival, assist with check-in, and provide information about amenities and services

* Sorting and responding to emails, letters, and phone calls.

* Prepare and execute lease agreements, ensuring all legal requirements are met. * Maintain detailed and organized records of property operations, tenant interactions, and financial transactions. * Handle tenant inquiries, complaints, and requests in a professional and timely manne * Serve as the primary point of contact for tenants, addressing their needs and concerns. * Review and maintain written and computer files, plus conduct data entry

* Coordinating and arranging travel plans, including flights, and accommodations. * Travel management and setting event appointments as customer service representative.

* Utilized CRM to collect, organize and manage sales data and customer information.

* Utilized CRM to collect, organize and manage sales data and customer information. * Answers the telephone and provides exceptional customer service to internal and external customers