I am a versatile, results-driven Virtual Assistant holding a BSBA degree in Marketing Management and backed by over two years of high-level BPO experience handling major US Telecommunications and US Healthcare Insurance accounts. Having excelled as an Inbound Customer Service Agent, Technical Support Specialist, and Provider Service Advocate, I possess advanced communication skills and a proven track record in resolving complex client escalations with poise and empathy. This extensive background has equipped me with deep expertise in managing international consumer workflows, navigating intricate US healthcare and insurance structures, and strictly maintaining data privacy. Beyond my corporate support foundation, my marketing degree gives me a strategic, growth-oriented edge when managing day-to-day operations, ensuring that every customer interaction drives value and brand retention.
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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