Char

Virtual Assistant/ Customer Service Specialist

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

May 4th, 2024 (14 days ago)

Member Since

January 24th, 2016

Profile Description

Hello, 

I'm Upgrade to see actual infom, a Customer Support Specialist with ten years of experience in BPO and E-commerce. My expertise includes managing communications and order processing across various platforms, including Amazon Seller Central, Etsy, Shopify, and Walmart, and creating SOPs for customer service.
I've worked with Product Development Teams to improve products based on customer feedback and have generated reports for sales, EU orders, seller ratings, and review analysis.
My software skills include Amazon Seller Central, Gorgias, Shopify, Zendesk, and more, while my core skills include customer service, attention to detail, communication, social media moderation, and resilience. 

I'm eager to learn and grow continually and am always 100% reliable, with backup devices and a backup internet connection.

Top Skills

E-Commerce » Amazon

Experience: 5 - 10 years

I've handled customer messages, seller feedback, product negative reviews, account health, order returns, Answer Amazon Answers (Q&A), A-Z Claims in the CA market, Submitted Amazon VOCE report for US, CA, UK, and EU markets, Sellerboard - Post Purchase Emails and Update PDF attachments for Amazon purchases

E-Commerce » Shopify

Experience: 2 - 5 years

I've handled and processed order fulfillment, refunds, replacements, Shopify review management

Customer Support » Ecommerce

Experience: 5 - 10 years

I have been a customer support specialist for different e-commerce businesses. I've handled chats, emails, and phone calls, providing the best service without compromising company policies.

Other Skills

Basic Information

Age
31
Gender
Female
Website
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Address
Valenzuela City, NCR
Tests Taken
IQ
Score:  110
DISC
Dominance: 28%
Influence: 7%
Steadiness: 35%
Compliance: 30%
Uploaded ID
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