Head of Customer Support | iGaming | Sportsbook Operations | Shopify

Overview

Looking for any work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

February 17th, 2023

Profile Description

With over 9 years of experience in the iGaming, sportsbook, and online casino industry, I have developed extensive expertise in customer support, sportsbook operations, player account management, and team leadership. Most recently, I served as Head of Customer Support, overseeing support operations, handling escalations, mentoring agents, and ensuring a high standard of customer service across multiple channels.

My background includes supporting customers with deposits and withdrawals, cryptocurrency transactions, KYC verification, account reviews, payment-related concerns, and VIP player management. I have also worked closely with risk, fraud, and sportsbook operations teams to ensure accurate and efficient betting processes while maintaining compliance and customer satisfaction.

I have hands-on experience across a wide range of sports and betting markets, including basketball, soccer, tennis, football, hockey, volleyball, badminton, eSports, boxing/MMA, and more. This experience has given me a strong understanding of sportsbook operations, betting workflows, and player expectations.

Core Skills:
• Customer Support & Escalation Management
• Team Leadership & Training
• Sportsbook Operations & Betting Markets
• VIP Account Management
• KYC & Payment Verification
• Cryptocurrency Transactions
• Live Chat, Email & Ticket Support
• CRM Platforms (Intercom and similar tools)
• Shopify & E-commerce Support
• Quality Assurance & Process Improvement
• Microsoft Office & Administrative Tools

I am known for being reliable, detail-oriented, and adaptable in fast-paced environments. I take pride in delivering exceptional customer experiences, building strong customer relationships, and supporting business growth through efficient operations and high-quality service.