Customer Service / Ecommerce Service /Digital Marketing

Managed product listings, variants, bundles, and overall store structure in Shopify • Performed theme updates, customization, troubleshooting, and store optimization • Integrated TikTok Shop seller accounts with Shopify for synchronized product listings and order management • Ensured proper product categorization, pricing updates, and inventory alignment • Handled backend store maintenance and technical support

Customer Service Representative – Teleperformance PH (Healthcare Account) (2022 - 2024) Teleperformance PH - SM annex Ecoland, Davao City • Provided customer support for healthcare-related inquiries, including benefits, claims, and account issues. • Consistently exceeded quality assurance targets through effective feedback application. • Resolved service issues quickly to maximize customer satisfaction. • Stayed updated on healthcare policies, insurance procedures, and HIPAA compliance.

Customer Service Representative (Fraud & Claims) (2024 - 2025) Alorica PH - Matina IT park, Matina, Davao City • Investigated and resolved banking fraud and claims cases with high accuracy. • Ensured compliance with local and international banking regulations. • Coordinated with internal teams to verify transactions and prevent fraud. • Maintained strict confidentiality when handling sensitive data.

Scheduled and managed social media content posting across platforms • Executed email marketing campaigns using Klaviyo (basic segmentation, flows, and campaign setup) • Created marketing creatives using Canva and AI design tools • Performed basic video editing for ads and social media content • Assisted in setting up and managing basic campaigns in Meta Ads Manager • Built landing pages and marketing funnels • Developed basic funnels inside GoHighLevel (GHL)