Sales and Service Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $9.95/hour ($1,920.00/month)

Bachelors degree

Last Active

July 1st, 2026 (9 days ago)

Member Since

February 15th, 2023

Profile Description

Operations Manager | Remote Team Leader | Digital Sales Transformation & High-Performance Culture

Award-winning and seasoned Operations Manager with more than a decade of experience managing remote sales and customer service teams in hectic, high-volume settings. My area of expertise is creating and growing systems that provide exceptional revenue and service quality, all the while fostering the kind of people-centered culture that motivates high performance.

Performed a significant part in directing customer traffic from a voice-based contact center to a digital-first platform by coordinating training, workflows, and technologies to facilitate automation and free up agents to concentrate on intricate, human interactions. I promoted the implementation of performance coaching, agent development programs, and updated systems to get teams ready for the "new business-as-unusual" era, which combines high-tech efficiency with high-touch empathy.

I have a reputation for delivering:

Redesigning processes with a sales focus can increase revenue by 25–30%.

Training programs for agents that resulted in a 15% boost in upsell performance and meeting revenue performance expectation early post-training

Using CRM and reporting technologies to optimize the entire workflow

From teaching to escalation handling, strategic thought coupled with practical execution

A high-performance culture where accountability is expected, teams are driven, and measurements are transparent


In addition to the value of flexibility, initiative, and interpersonal relationships, I also think that structure, clarity, and consistency have great power. I offer the systems, strategy, and mindset required to scale with excellence, whether I'm starting from scratch with a team or optimizing an already-existing organization.
Looking to support growth-focused companies that value strong operations, empowered teams, and a future-ready approach to service and sales.