Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
May 15th, 2024 (yesterday)
Member Since
February 13th, 2023
Profile Description
Need a PREMIUM CUSTOMER SERVICE?
~10 years in Customer Service
~Proficient in using CRM software
~Adept at Multitasking and Time Mgmt
Here are the areas of my expertise:
CUSTOMER SERVICE
Proficient in managing customer interactions across
SALES
Expertise in sales with a focus on inbound and outbound phone calls, live chat engagement, and lead conversion. Familiar with platform like Salesforce to optimize sales processes.
COMPLAINT MANAGEMENT
Skilled in navigating intricate customer complaints using platform such as Salesforce to ensure effective and timely resolutions.
MULTIPLE
Skilled in efficiently managing multiple
QUALITY ASSURANCE
Dedicated to maintaining high-quality standards through meticulous monitoring and
evaluation.
CUSTOMER INSIGHTS
Utilizing data-driven approaches to extract valuable insights from customer interactions, contributing to informed decision-making and continuous improvement.
DATA ENTRY
Efficient in data entry tasks using tools like Microsoft Excel and Google Sheets. Ensures accurate record-keeping and organizational efficiency.
With these skills, alongside a dedication to excellence and flexibility, I become a
dependable freelance professional capable of meeting various project requirements.
Ready to get started?
If you believe we're a great fit...
Don't hesitate to reach out with a personalized message to kick-start the conversation.
Let's chat or schedule a call at your convenience
Talk soon!
Cathy
Top Skills
Customer Support » Phone Support
Experience: 5 - 10 years
Assisted and addressed the needs of customers within a B2B and B2C settings. Provided support, managed a range of inquiries from general to billing-related, and identified as well as escalated priority issues. Worked to improve the customer experience, address concerns, and play a role in ensuring overall satisfaction for individual customers.
Office and Administration » Email Management
Experience: 5 - 10 years
Skilled in efficiently managing multiple email accounts, providing timely responses, and ensuring effective communication with clients and stakeholders.
Customer Support » Customer Service
Experience: 5 - 10 years
Proficient in managing customer interactions across email, chat, and phone channels within B2B and B2C settings.
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 1 - 2 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Efficient in data entry tasks using tools like Microsoft Excel and Google Sheets. Ensures accurate record-keeping and organizational efficiency.
Marketing » Telemarketing » Inbound Sales
Experience: 2 - 5 years
Handled incoming sales inquiries and leads generated through various channels, including phone calls and emails.
Marketing » Telemarketing » Outbound Sales
Experience: 1 - 2 years
Made outbound calls to pitch the company's products to potential customers, handled objections, and closed sales.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanza, Cavite
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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Strings of Victory: JayJay’s Unforgettable Encore
From sacrificing meals for education to discovering a passion for videography, JayJay's narrative unfolds from a railway engineer to a thriving Online Filipino Specialist.
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