Customer Service Representative | Data Entry|Appointment Setter |Technical Suppo

Overview

Looking for full-time work (8 hours/day)

at $2.57/hour ($496.00/month)

Bachelors degree

Last Active

June 29th, 2026 (13 days ago)

Member Since

February 12th, 2023

Profile Description

Hi there! I’m Xyra Mae Joy Marata.

If your business is in the financial or home services industry, you know how stressful it can be when a customer’s water heater breaks or a financial transaction goes sideways. I’m the person you hire to stay calm when things get chaotic.

I’ve spent a lot of my career in the 'trenches' of financial accounts, Appointment setter, and technical support. I don’t just 'use' systems like Zendesk, Salesforce, CyberSource, and Gladly. I’ve lived in them. I know how to navigate them quickly so the customer isn’t sitting on hold forever.

I’m also the person who actually enjoys a messy Excel spreadsheet. There’s something satisfying about organizing data and making sure every decimal point is exactly where it’s supposed to be. I’m looking for a team where I can take the heavy lifting off your plate and make sure your customers feel like they’re talking to a real human who actually cares, not just another ticket number.

What i can do for you?

Home Warranty & Dispatching: I handle the end-to-end process of setting appointments for HVAC, water heaters, and plumbing. I know how to talk to technicians and frustrated homeowners alike.

Financial Account Support: I handle sensitive billing and account inquiries with the level of privacy and accuracy they require. No guesswork here.

Tech Troubleshooting: I’m great at translating 'tech-speak' into plain English for customers. If it’s broken, I’ll help them fix it without the headache.

CRM Management: You won't have to spend weeks training me. I’m already fast and efficient in Salesforce, Gladly, and Zendesk.

Data & Excel Work: From cleaning up lead lists to organizing weekly reports, I keep your data sharp and useful.

Why me?
I Get the Home Service Industry: I understand the urgency of a broken HVAC or a sewer line leak. I know how to prioritize appointments and manage technician schedules so the day runs smoothly.

I Get the 'Vibe': Support isn’t just about fixing a problem, it’s about managing the customer’s energy. I’m patient, I listen, and I don't get rattled easily.

Attention to the Small Stuff: In financial work, a small mistake is a big deal. I’m wired to double-check my work so you don’t have to.

Lets Talk! I can start right away. Count me in! Looking for forward hearing from you.