Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 27th, 2024 (3 days ago)

Member Since

February 8th, 2023

Profile Description

? Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
? Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
? Followed company regulations, policies and processes.
? Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
? Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
? Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
? Identified customer needs by listening attentively and connecting to relevant departments or personnel.
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Knowledgeable in Gsuites and MS Office.
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Understand DSL troubleshooting steps. Resolves the issue or create ticket for issues that can no longer be resolved over the phone.
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Knowledgeable in processing payments and understands how payment procedures are being done.
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Typing speed at least 40 wpm.