Ecommerce Virtual Assistant | Social Media Manager

Experienced in managing social media content across Facebook, Instagram, TikTok, and YouTube, including content calendars, captions, scheduling, engagement posts, campaign support, and performance tracking.

My customer support experience includes handling e-commerce messages, product inquiries, order concerns, download assistance, reviews, and social media messages with clear, professional, and customer-focused communication. I help resolve issues, answer questions, guide customers through next steps, and protect brand trust by making each response helpful, calm, and solution-oriented.

My customer support experience includes handling e-commerce messages, product inquiries, order concerns, download assistance, reviews, and social media messages with clear, professional, and customer-focused communication. I help resolve issues, answer questions, guide customers through next steps, and protect brand trust by making each response helpful, calm, and solution-oriented.

Experienced in Amazon Seller Central support, including product listing optimization, SEO titles, bullet points, descriptions, Q&A, A+ content, Amazon Posts, customer messages, reviews, feedback, MCF orders, listing assets, and shipping-related support. Used tools such as Helium 10 and Data Dive to support keyword research and listing improvements.

Experienced in Etsy shop operations, including product listing creation, SEO titles, tags, descriptions, product mockups, digital file delivery, customer messages, download support, resizing requests, review handling, market research, seasonal product planning, and competitor research. Managed digital product listings with a focus on search visibility, clear buyer communication, and customer support.

Experienced in using ClickUp for remote team coordination, task tracking, workflow management, campaign planning, project updates, deadlines, and cross-functional collaboration. Used ClickUp to support e-commerce operations, social media tasks, customer service workflows, influencer outreach, and product development projects.

Experienced in creating product mockups, social media graphics, marketing visuals, listing images, posters, content assets, and branded materials for e-commerce and social media use.

Experienced in writing SEO-friendly product titles, tags, descriptions, Amazon listing copy, Etsy listings, content pages, and customer-facing copy designed to improve visibility and clarity.

Currently building hands-on experience in Shopify store setup and operations, including product pages, collections, digital product setup, store navigation, payment settings, tax settings, basic theme customization, product descriptions, SEO-friendly content, and customer-facing store organization. Strong e-commerce background from Amazon and Etsy operations supports quick learning and practical Shopify execution.