Matthew
Quality Assurance/Data Entry/Customer Service/Video Editor/E
Overview
Looking for full-time work (8 hours/day)
at $6.70/hour ($1,179.20/month)
Bachelors degree
Last Active
May 8th, 2024 (7 days ago)
Member Since
January 18th, 2016
Profile Description
A total of 7 years of experience working online:
> 14 months as a General Virtual Assistant
> 13 months as a Technical Support (w/ a bit of Sales)
> 6 months as an Outbound Appointment Setter
> 2 years as Customer Support
> 2 years as IT/System Admin and Integrations
Skills:
> Administrative Tasks
> Reporting
>Integrations (Hubspot and Zapier)
> Familiar with Zoom and Twilio
> Chatbot developer
> Data Entry
> Transcription
>
> Web Research
> Appointment setting
> Customer Service/Care/Support
> Quality Assurance - Call monitoring, Reporting, Analysis
> Microsoft Applications (Word, Excel, PowerPoint, Outlook, etc.)
> Google Office Apps (Docs, Sheets, Slides, etc.)
> Video editing
> Keen to details
6 years experience working in a BPO.
> 2 years as a Tier 1.5 Technical Support
> 3 years as a Quality Assurance Specialist
> 2 years experience as a Supervisor
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
I've been a technical support and customer support for more than 10 years
Office and Administration
Experience: 2 - 5 years
I am our director's go-to person when he wants to learn about a new app, do some research or conduct an experiment with our systems
Other Skills
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
I'm our company's super admin
E-Commerce » Inventory Management
Experience: 2 - 5 years
We usually help out with monitoring the supplies and stocks for our inventory through Unleashed
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
* I was able to use MS Excel in creating a QA monitoring form * This is my go-to when creating reports. I use formulas and conditional formatting whenever needed.
Video Editing
Experience: 1 - 2 years
I used to be a videographer and at the same time, edit my own videos. We usually cover special events such as weddings, 18th birthdays, and baptisms.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 40%
- Influence: 9%
- Steadiness: 29%
- Compliance: 44%
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
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