Cresilda

Customer Service Representative and Technical Support

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

May 9th, 2024 (7 days ago)

Member Since

February 6th, 2023

Profile Description

I have worked
as a customer service representative and as technical support for a telecommunications company that is based in the
United States for 3 years and a half. I assist customers that has a question about their phone bill, questions about ongoing deals and services, process account changes, and walk customers through in troubleshooting their devices.

Top Skills

Customer Support

Experience: 1 - 2 years

Assisting customers with bill concerns, processing orders, making account changes, providing promotions and discussing company policies.

Customer Support » Technical Support

Experience: 1 - 2 years

Troubleshooting phone issues like network and software issues. I also encounter calls that are about IOT such as smartwatches.

Other Skills

Marketing » Email Marketing » Sender

Experience: Less than 6 months

Used smartleads, instantly.ai, biscuit app to send emails to leads to get clients for a specific company.

Marketing » Social Media Management

Experience: Less than 6 months

Created graphic contents for a Facebook page and Instagram account.

Advertising » Facebook Ads

Experience: Less than 6 months

I have run ads for a digital marketing agency to get leads and engagement.

Basic Information

Age
27
Gender
Female
Website
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Address
El Salvador City, Misamis Oriental
Tests Taken
IQ
Score:  123
DISC
Dominance: 42%
Influence: 16%
Steadiness: 15%
Compliance: 27%
English
C2(Advanced/Mastery)
Uploaded ID
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