Collections Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

May 12th, 2024 (4 days ago)

Member Since

February 4th, 2023

Profile Description

• Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
• Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
• Tracing and locating debtors to make payment arrangements
• Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary
• Preparing reports related to collection work

Top Skills

Customer Support

Experience: 5 - 10 years

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. • Learn to identify customer needs or desires in order to recommend the appropriate product or service. • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. • Keep a record of incoming inquiries to be able to reference at a later date. • Be able to process orders, forms, applications, or requests. • Work with colleagues when necessary to resolve customer complaints. • Provide feedback to other departments to help improve sales, marketing, and business processes. • Learn about the products inside and out to be able to answer any questions from customers.

Other Skills

Real Estate » Appointment Setting

Experience: 6 months - 1 year

• Familiarize themselves with the products and services offered by the company • Research potential clients and generate leads • Contact potential clients via cold calling, email or social media • Qualify prospects based on their needs • Schedule appointments between qualified prospects and sales team • Maintain accurate records of all communications with potential clients