John

Customer Service Represantative.

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

May 23rd, 2024 (yesterday)

Member Since

February 3rd, 2023

Profile Description

?Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info?Contact Information:Upgrade to see actual info| Upgrade to see actual info | Upgrade to see actual info/in/Upgrade to see actual info-Upgrade to see actual info-Upgrade to see actual info-bUpgrade to see actual info?I'm a dynamic professional with three years of experience in the Business Process Outsourcing (BPO) industry. I excel at delivering outstanding customer service, resolving inquiries efficiently, and ensuring client satisfaction. My proven ability to thrive in fast-paced environments, juggle multiple tasks, and meet deadlines reflects my commitment to excellence. With strong communication, organizational, and problem-solving skills, I'm ready to bring my expertise to freelance or virtual assistant roles.?Key Skills:?Customer Service?Communication?Time Management?Multitasking?Problem-solving?Organization?Remote Support?CRM Navigation?Microsoft Office Suite?Project Management?Professional Experience:?Customer Service Representative | Concentrix | November 2019 - February 2021?Technical Support Representative | Teletech | May 2021 - September 2021?Amazon Games Specialist/Retail And Technical Support | Amazon | December 2021 - September 2022?Fraud Specialist and Analyst | Foundever | August 2023 - May 2024
Freelancing for a Medical campaign, Claims Management and Eligibility Verification | October 2023 - May 2024 
?In these roles, I provided exceptional customer service through various channels, resolved inquiries promptly, and managed tasks efficiently to deliver high-quality results. I leveraged CRM systems and other tools to streamline processes and collaborated with colleagues to optimize workflows.?Education:?Senior High School, Technical Vocational | Carcar Central National High School | 2019?

Top Skills

E-Commerce » Ebay » Customer Support

Experience: Less than 6 months

3 years of taking calls while documenting simultaneously, handled different types of campaigns from healthcare, retail, telecommunications and financial.

Real Estate » Appointment Setting

Office and Administration » Email Management

Other Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Experience: 6 months - 1 year

7 months of data entry experience for a financial campaign, handling fraudulent cases reported by cardholders and verifying and tagging each transactions.

Design » Graphic Design » Canva

Experience: 1 - 2 years

Utilizing Canva from the past 2 years for projects, and client requests.

Office and Administration » Personal Assistant

Basic Information

Age
27
Gender
Male
Website
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Address
carcar, Cebu
Tests Taken
IQ
Score:  112
DISC
Dominance: 42
Influence: 28
Steadiness: 17
Compliance: 13
English
C2(Advanced/Mastery)
Uploaded ID
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