Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 19th, 2024 (13 days ago)

Member Since

January 14th, 2016

Profile Description

 Worked for 9 years as a Research analyst and gain knowledge on the different tools for research analysis.


 *** Acquired knowledge and experience in :

>  Microsoft office : Word, Excel and spreadsheets, Powerpoint, Outlook, One Note, Teams, and OneDrive

>  Database tools for editing, research and analysis

>  Search engine optimization and management (content writing for articles, optimizing pages and websites, data analysis and research)


*** Worked for 5 years in the Business Process Outsourcing (BPO) industry for voice, non-voice, email support and back office processes  


++ accounts handled for voice : Healthcare, Retail, Telco, Financial  
 >>assisted USA-based customers with their health insurance coverage, online orders, banking needs and telecommunications concerns.  

++ accounts handled for non-voice : Financial and Retail 
>>assisted USA-based customers with their orders and account details via email and chat. 

>>assisted USA-based drivers with their delivery location, maps, alternative routes and incentive programs via chat 

++ accounts handled for email support : Financial
>> assisted United Kingdom-based customers with their banking needs, account maintenance and disputes  

If you are looking for a customer representative that is: 

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Look no further, as I, Upgrade to see actual info Upgrade to see actual info, will make your life and business easier to deal with. Just shoot me a message and let's work together. ????
*wink*