Current Employment Status:
Hired Full Time on Apr 22, 2024
Hired Part Time on May 2, 2024
I'm a highly skilled freelancer with 14 years of experience in the industry. I worked as a customer service agent for 6 years in the BPO industry (Expedia and T-Mobile). I've been a Customer service/Sales agent, Coach, Trainer, and Supervisor.
I started freelancing way back in 2016. I worked as a Shopify store manager, Project Manager, Amazon Seller Central specialist,
I am well versed in MS Office (Excel, Word, PowerPoint, Google applications, and Canva. I can work with less supervision and am flexible with any US working schedule. Like everyone else, I am also looking for a stable and long-term job where I can be an essential help in developing the business.
Here are some of the stores/clients I worked with in the past:
Here are the tools that I am well versed in and I've used:
eCommerce Platforms:
Shopify
WordPress
Amazon Seller Central
eBay
Walmart
Groupon
Microsoft Office Tools:
Excel (Intermediate level)
Powerpoint
Word
Accounting and Invoicing tools:
Salesforce
Quickbooks
Order Fulfillment and Inventory Tools:
Shipsation
Zendesk
OrderDesk
WooCommerce
Netsuite ERP
Privy
Dropified
Oberlo
Klaviyo
Project Management tool:
Freshdesk
Asana
Trello
Notion
Smartsuite
Evernote
Social Media Management Tools:
Hootsuite (Scheduling tool for postings on FB, IG, etc)
Social Pilot (Scheduling tool for postings on FB, IG, etc)<8efe80624d780eba0c6493ec45140364
Tiktok
Instagram<8efe80624d780eba0c6493ec45140364
Customer engagement Tools: (
Xsellco
Freshdesk
Zendesk
Inkfrog
Grasshopper
Administrative Tools:
Calendly
Mailbutler
Hybryd (Note-taking app.)
Loom
SEO tools:
You can check my work history and portfolio by clicking the link below:
Experience: 2 - 5 years
Experience: 10+ years
Experience: 10+ years
I handled customer's inquiries via email, call, and chat. I process daily orders and fulfill them. I handle cancellations and refunds via Paypal, Stripe, and Quickbooks. I even handled dispute charges. I do bulk uploads of new or old products in Shopify/Netsuite via CSV. I manually upload and update existing product details. I create SOP and discuss it with the team I edit images, compress videos, and write product description I handled Social media postings and ads. I do market research
Experience: 2 - 5 years
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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