Customer Service Representative/Sales Representative/VA

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

High school diploma

Last Active

April 14th, 2024 (16 days ago)

Member Since

January 30th, 2023

Profile Description

As a customer service representative and a professional freelancer, I provide excellent customer support and business solutions to various clients and projects. I have four years of experience in the BPO industry, where I developed my skills in customer retention, conflict resolution, product and service recommendations, and brand policy.
I am passionate about delivering amazing customer service experiences and offering value-added solutions that meet the customer's interests, needs, and wants. I am proficient in email, phone, and chat support, as well as inbound and outbound calls. I also have experience in setting appointments, upselling, sending emails, and troubleshooting. I am always eager to learn new skills and take on new challenges in the customer service and business support field.
I specialize in the following areas:
Customer Retention,
Conflict Resolution,
Offering Amazing Customer Service Experience, 
Offering Product/Service Recommendations,  
Admin Tasks,  
Resolving Client Queries,??Emails, 
Chat Support, 
Inbound, and Outbound Sales Calls.

TOOLS THAT I'VE HANDLED THE MOST:
CRM, CRM360, NM1/TELEGENCE, OPUS, RIO, BIBA, EXPRESSPAY, GOOGLE MAIL, GOOGLE CALENDAR, GOOGLE DRIVE.

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Link for my resume:Upgrade to see actual info



My work objectives:
To gain a position that will require my best effort in providing service to various needs for which I am qualified. Willing to be trained and a hardworking, result-oriented person who can be trusted and dedicated. Adapt quickly to changes in environment and work schedule. Reliable worker with the ability to learn new concepts and skills.