As a customer service representative and a professional freelancer, I provide excellent customer support and business solutions to various clients and projects. I have four years of experience in the BPO industry, where I developed my skills in customer retention, conflict resolution, product and service recommendations, and brand policy.
I am passionate about delivering amazing customer service experiences and offering value-added solutions that meet the customer's interests, needs, and wants. I am proficient in
I specialize in the following areas:
Offering Amazing Customer Service Experience,
Offering Product/Service Recommendations,
Resolving Client Queries,?
Inbound, and Outbound Sales Calls.
TOOLS THAT I'VE HANDLED THE MOST:
CRM, CRM360, NM1/TELEGENCE, OPUS, RIO, BIBA, EXPRESSPAY, GOOGLE MAIL, GOOGLE CALENDAR, GOOGLE DRIVE.
Link for my voice recording regarding
Link for my resume:
My work objectives:
To gain a position that will require my best effort in providing service to various needs for which I am qualified. Willing to be trained and a hardworking, result-oriented person who can be trusted and dedicated. Adapt quickly to changes in environment and work schedule. Reliable worker with the ability to learn new concepts and skills.
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