I am a detail-oriented Virtual Assistant and Customer Support Specialist with 11 years of professional experience, including 6 years in customer service and 5 years as a product support team lead. I help business owners stay organized, responsive, and focused by handling daily administrative and customer support tasks remotely.
Although my previous roles were not formally titled as Virtual Assistant, I have consistently performed core VA responsibilities, supporting managers and teams with inbox and calendar management, customer communication, CRM updates, reporting, and administrative coordination.
What I Can Support You With?
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- Calendar scheduling and appointment coordination
- Customer support via
- CRM management and data entry
- Social media assistance and basic Canva designs
- Document preparation and online research
Why Clients Choose Me?
- Strong communication skills built from years of customer-facing roles
- Leadership experience that ensures accountability, prioritization, and follow-through
- Highly organized, detail-oriented, and dependable
- Comfortable working independently in a remote environment
Tools & Platforms
Google Workspace | Microsoft Office | ClickUp | HubSpot | Canva | Slack | Zoom
I am seeking full-time, part-time, or project-based work where I can provide consistent, high-quality virtual assistance and customer support. I am open to starting with a paid trial task so you can confidently evaluate my work.
I would love the opportunity to help streamline your daily operations and improve your customer experience.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Led a high-performing team of 8 specialists in manual data integrations, ensuring accurate synchronization of patient and appointment information across multiple systems.
Experience: 1 - 2 years
Social Media Strategy, Content Creation, Facebook Ads, Lead Generation, Community Engagement, Performance Analytics, Audience Growth.
Experience: 2 - 5 years
- Office & Operational Management: Efficiently handle scheduling and task assignments. - Data Entry & Record Keeping: Accurately manage, organize, and maintain records, databases, and confidential documents. - Customer Service & Support: Provide timely assistance to internal teams and external clients, addressing inquiries and resolving issues effectively. - Document Preparation & Reporting: Create spreadsheets, presentations, and reports; maintain document accuracy and ensure compliance with company policies. - Process Improvement: Identify workflow inefficiencies and implement solutions to streamline administrative tasks. - Technical Proficiency: Skilled in MS Office Suite , Google Workspace, CRM systems, and scheduling software. - Organizational & Time Management: Prioritize tasks, manage multiple projects simultaneously, and meet deadlines consistently. - Team Collaboration & Support: Assist management and colleagues in achieving operational goals while fostering a cooperative work environment. - Data Entry & Record Keeping: Accurately manage, organize, and maintain records, databases, and confidential documents. - - Customer Service & Support: Provide timely assistance to internal teams and external clients, addressing inquiries and resolving issues effectively. - Process Improvement: Identify workflow inefficiencies and implement solutions to streamline administrative tasks.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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